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MGPS Refund, Return, and Replacement Policy

At MGPS (Majestic Garbhsanskar and Parenting Solutions Pvt. Ltd.), we are dedicated to ensuring that our customers have a seamless and satisfactory shopping experience. While we strive to deliver high-quality products, we understand that sometimes issues may arise. Our Refund, Return, and Replacement Policy is designed to make this process straightforward and fair for all parties.

Eligibility for Refund, Return, or Replacement

You may request a refund, return, or replacement within 48 hours of receiving your product. This applies to situations where:

  • The product is defective or damaged upon arrival.
  • The wrong product was delivered.

We value your time and aim to make this process as smooth as possible.

How to Initiate a Refund, Return, or Replacement

To start the process, follow these simple steps:

  1. Submit Photos and a Video: Kindly provide clear photos and a video of the product that highlight the issue (defect, damage, or incorrect item).
  2. We’ll Arrange the Pickup: Once your request is reviewed and approved, we will arrange for the product to be picked up from your location at a convenient time. Please ensure the product is securely packed in its original packaging to avoid further damage during transit.

Who Bears the Shipping Costs?

  • If the Issue is on Our Side: If the product is defective, damaged, or incorrect due to our error, MGPS will bear all return and replacement shipping costs.
  • If the Wrong Product was Ordered by the Buyer: If the incorrect product was ordered by mistake, the customer will bear the return shipping costs. In this case, MGPS will arrange for the product pickup, and the customer will be responsible for covering the shipping charges.

Refunds or Replacements

Once we receive the returned product and verify its condition:

  • Refunds: If eligible, your refund will be processed within 5-7 working days via the original payment method.
  • Replacements: If a replacement is requested, we will ship the new product to you promptly at no extra cost, provided the issue was our mistake.

Important Considerations

  • 48-Hour Request Window: Refund, return, or replacement requests must be made within 48 hours of receiving the product. Any requests made after this period may not be eligible.
  • Product Condition: The returned product must be in its original condition, unused, and undamaged (apart from the reported issue). Any product returned that shows signs of misuse or intentional damage will not qualify for a refund or replacement, and the item will be returned to the customer at their expense.

Legal Compliance

This policy is in accordance with the laws and regulations governing eCommerce and consumer protection in India. MGPS reserves the right to amend or modify this policy at any time, in compliance with applicable laws. All legal matters concerning this policy are subject to the jurisdiction of the courts in Ahmedabad, Gujarat.

We appreciate your understanding and cooperation in following these guidelines. At MGPS, we value your trust and are committed to ensuring a positive experience with our products and services. Should you have any questions or concerns, please feel free to contact us at garbhsanskarguru@gmail.com.

Thank you for choosing MGPS—we look forward to serving you!